Boise Cascade Office Products Corporation (BCOP)

Customer Relationship Management (CRM)
Boise Cascade Office Products Quickly Achieves Strong ROI on CRM Investment
Already a pioneer in the CRM space, BCOP asked BearingPoint to help implement an integrated CRM solution that increased customer retention, operational efficiencies, and revenue, thereby kept BCOP ahead of the competition.

DMC Stratex Networks

Stratex is the largest independent manufacturer of microwave systems, having pioneered wireless digital transmission technology almost 20 years ago. The company faced numerous challenges including geographically disbursed operations that were not as efficient as they could be in order to present a unified front to customers from all perspectives.

Honda

BearingPoint helped American Honda’s Accounts Payable department become more customer focused.

Major U.S. Bank

BearingPoint implemented a CRM solution, which helped a major bank cultivate and nurture interactive personalized customer relationships.

MetLife

With more than 46,000 employees and over $32 billion in operating revenue, MetLife is the largest life insurer, with over $2 trillion in life insurance. MetLife stands behind its mission to build financial freedom for everyone by offering a variety of products and services. In this case study, read how BearingPoint helped this global leader deliver on its mission by bringing new services to market faster than before and dramatically decreasing product cycle times.

Symbol Technologies

CRM Solution Enables On-Line Configuration and Sales for Direct and Indirect Channels
This case study focuses on how BearingPoint's Sales and Channel Management solution helped Symbol provide a complete sell side, web based product and pricing configurator. This solution supported Symbol’s efforts to expedite its sales process and decrease ordering errors, which results in additional revenue and greater customer satisfaction and loyalty.

The benefits of working with us are clear. Symbol is seeing sales efficiency benefits as Symbol’s customers can now easily identify, select and order products through interactive web pages that allow them to select product features and place orders. Sales effectiveness is increasing as the number of quotes written climbs, while cost savings occur as there are less order errors, and steps required to generate a quote. Overall, Symbol expects an estimated 303% ROI over a three year period from this CRM implementation.

União Digital

BearingPoint revamped the União Digital website to improve customer relationship management, including personalization and one-to-one marketing.

Union Bank of California

Union Bank of California Builds Stronger Customer Relationships Through CRM Solution
In a competitive industry, UBOC found that they needed a way to increase sales, deliver personalized services and increase their customer "wallet share." Turning to our experienced CRM professionals, UBOC implemented a web enabled sales management and relationship tracking tool-SMART. As a result of this CRM implementation, UBOC is positioned to increase sales per customer interaction as sales people spend less time doing paperwork and spend more time with customers.

U.S. Insurance Company

The client engaged BearingPoint to develop and implement a self-service benefits administration system.

Western Digital Corporation

Working with BearingPoint, Western Digital developed their Quality Information System (QIS), the first data warehousing application of its kind. QIS combines eCommerce, customer relationship management, data warehousing, and integrated data from a dozen disparate systems.

YORK International Corporation

Responding Faster to Customer Needs and Improving Margins with Field Service Solutions
YORK International Corporation is a full-line, global manufacturer of heating, ventilating, air conditioning and refrigeration (HVAC&R) products. Working with BearingPoint, YORK embarked on and ambitious customer relationship management strategy to consolidate call centers, replace legacy systems, implement sales force automation software, and improve field service functionality with handheld wireless devices.