Customer Focus Becomes a Priority for Honda's AP Department

The Client

Historically, a leader in fuel-efficiency and low-emission technology, American Honda, the North American subsidiary of the Japanese car manufacturer, manufacturers much more. The company offers a wide range of products, including motorcycles, ATVs, generators, marine engines, lawn and garden equipment and automobiles.

The Challenge

American Honda plants, facilities, and authorized dealerships employ more than 120,000 people. Internal complaints of not being paid in a timely manner were becoming common.

The Solution

BearingPoint worked closely with a project team and the Accounts Payable (AP) staff from Honda and set aggressive deadlines to revamp the AP department. Part of our strategy included developing service level agreements and metrics for the AP department. We made AP forms accessible online to the branches so that they could easily submit them. We also gave the branches the training they needed to track their forms and vouchers as they move through the various AP processes.

The Result

The new customer orientation of the AP department is getting American Honda’s checks processed and paid more efficiently.